Frequently Asked Questions
General
How do I place an order?
Placing an order is quick and easy! Just follow these steps:
- Browse our products and select the item you’d like to purchase.
- Click the “Add to Cart” button.
- When you’re ready, go to your cart and click “Checkout.”
- Enter your shipping and billing details.
- Select your preferred payment method.
- Review your order and click “Place Order” to complete your purchase.
Do you offer customization?
Yes. You can customize size, fabric, finish, and other design details.
Where is your showroom?
We operate online and offer private viewings and consultations by appointment.
Do you ship internationally?
Yes, across the GCC. Shipping charges vary.
Do your products come with a warranty?
Yes, all products include a 1-year warranty against structural and manufacturing defects.
Orders & Payments
How do I place an order?
Placing an order is quick and easy! Just follow these steps:
- Browse our products and select the item you’d like to purchase.
- Click the “Add to Cart” button.
- When you’re ready, go to your cart and click “Checkout.”
- Enter your shipping and billing details.
- Select your preferred payment method.
- Review your order and click “Place Order” to complete your purchase.
What payment methods do you accept?
Visa and Mastercard in AED and agreed currencies.
Do you offer installments?
No, but staged payments may be discussed for large projects.
How long does it take to confirm my order?
You will receive confirmation within 24–48 hours of payment.
Shipping & Delivery
How long will delivery take?
3–4 weeks.
How much does delivery cost?
- Within Dubai: Free delivery on all orders
- Other Emirates: Free delivery on orders above AED 2,000
Do you deliver and install?
Yes in UAE. GCC orders are shipped for self-assembly.
Can I reschedule delivery?
Yes, with at least 48 hours' notice.
What should I expect on delivery day?
We contact you 2 days prior with a 5-hour window.
Returns & After-Sales
What is your return policy?
Returns accepted within 14 days for defective or incorrect items. Custom orders not returnable unless defective.
What if my product arrives damaged?
Contact us with photos within 48 hours.
Do you offer after-sales repairs?
Yes, warranty repairs are free. Non-warranty repairs are available at a fee.
Product & Material Care
How do I care for finishes?
Wipe spills immediately, avoid harsh chemicals, cover outdoor items.
How do I maintain fabrics?
Vacuum regularly, avoid direct sunlight, use professional cleaning.
Do you provide care guides?
Yes, every order includes care instructions.